Help Desk
User support and ticket operations.
From first-contact resolution through escalations, documentation and daily queue work.
Defined scope / local delivery
Frontline support, without pretending to be everything.
ORIDI concentrates on the people closest to users, endpoints, queues and physical locations. That specialization makes requirements easier to define and candidates easier to evaluate.
Tier 1–3Onsite-firstHybrid when appropriateHampton Roads
Desktop Support
Hands-on endpoint support.
Deskside issues, hardware, deployments, lifecycle work and user onboarding.
Field Technician
Support where the equipment is.
Onsite incidents, distributed locations, rollout work and scheduled projects.
Specific placement
Discuss the roleLooking for something else, or a specific placement?
Reach out to see if we have something that can fit your team's needs.
Tier 1–3
Different skillsets for different environments.
Not all team dynamics are the same; and not all titles demand the same skills. See how we can find the best fit for your environment.
Tier 1
Intake and resolution
Common user issues, account support, triage, documentation and appropriate escalation.
Tier 2
Deeper troubleshooting
More complex endpoint, application and access issues requiring stronger technical judgment.
Tier 3
Advanced support
Senior escalation, technical coordination and high-context work within the support function.
Focused by design
Support work is the center.
ORIDI is not positioned as a general-purpose technology recruiting firm.
What that means
Our focus is Help Desk, Desktop Support, Field Technician and adjacent support work. Software development, database administration and specialized engineering searches fall outside that core specialization.
While this restricts our initial support to foundational roles, it ensures we can provide highly specific support for individual team positions. It allows us to build upon the fundamentals of your team and tailor placements to your needs. This strengthens the cohesion between ORIDI, your team, and the candidates you will be working with.
Define the roleNeed a role scoped before you request candidates?
Start with the work, schedule and environment. ORIDI can help define the support profile.